Terms and Conditions
Effective Date: June 18, 2025
Welcome to Trol-Mation (“Trol-Mation”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://www.trolmation.com, including all related pages and subdomains (the “Site”), as well as our services, including any SMS text messaging communications.
By accessing or using our Site or services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing the Site or services.
1. Use of the Site and Services
Trol-Mation provides marketing automation services and related technology products, which may include email, SMS/MMS text messaging, CRM integrations, and more. You agree to use our services only for lawful purposes and in accordance with applicable regulations, including but not limited to:
Canadian privacy laws (e.g., PIPEDA and Quebec Law 25),
Canadian Anti-Spam Legislation (CASL),
U.S. A2P 10DLC regulations,
TCPA (Telephone Consumer Protection Act), where applicable.
2. SMS and MMS Messaging Compliance (A2P 10DLC)
By providing your mobile number and opting into SMS/MMS services, you expressly consent to receive marketing and transactional messages from us. These messages may be sent using automated systems.
2.1 Message Frequency
Message frequency may vary depending on user activity and service engagement.
2.2 Opt-Out
You may opt out at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications from us unless you re-subscribe by opting in again.
2.3 Help
For assistance, reply HELP or contact us at sms-support@trolmation.com
or call 315.437.4100.
2.4 Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan.
2.5 User Responsibilities
You agree that:
You are the account holder or have permission from the account holder to receive SMS messages at the number you provide.
You will not use our messaging services to send or promote spam, illegal content, or offensive materials.
You will follow all applicable laws regarding electronic communications and privacy.
3. Intellectual Property
All content, branding, and designs on this Site are the property of Trol-Mation or its licensors and are protected under intellectual property laws. You may not reproduce, distribute, or create derivative works from any material without explicit written consent.
4. Privacy Policy
Our Privacy Policy explains how we collect, use, and safeguard your data, including your mobile number and communication preferences. By using our services, you also agree to the terms outlined in our Privacy Policy.
5. Disclaimer and Limitation of Liability
All services and content are provided “as-is” without warranties of any kind. Trol-Mation is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the site or services.
6. Changes to Terms
We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised “Effective Date.” Continued use of the services after changes are posted constitutes acceptance of the revised Terms.
7. Governing Law
These Terms shall be governed by the laws of the Province of Quebec and applicable Canadian federal law.
8. Contact Us
If you have any questions about these Terms or our services, please contact:
Trol-Mation Inc.
6462 Ridings Rd. Syracuse, NY 13206
Email: jasonrobinson@trolmation.com
Phone: 315.437.4100