Privacy Policy
Effective Date: June 18, 2025
Trol-Mation (“Trol-Mation,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with Canadian and U.S. privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.trolmation.com or use our services—including our SMS text messaging platform and any associated technology.
By accessing or using our website or services, you consent to the practices described in this Privacy Policy.
1. Scope and Compliance
This policy complies with:
PIPEDA (Personal Information Protection and Electronic Documents Act – Canada)
Quebec Law 25 (Act to Modernize Legislative Provisions as Regards the Protection of Personal Information)
CASL (Canadian Anti-Spam Legislation)
U.S. TCPA and A2P 10DLC (for SMS compliance)
Applicable industry best practices for data security and privacy
2. Privacy Officer
If you are located in Quebec or wish to make a privacy inquiry, you may contact our designated Privacy Officer:
Privacy Officer
Name: Jason Robinson
Email: privacy@trolmation.com
Phone: 315.437.4100
3. Information We Collect
3.1 Information You Provide to Us
We may collect personal information that you voluntarily provide when:
You fill out forms on our website
You request a quote or consultation
You opt into SMS communications
You communicate with our team
This may include:
Name and company name
Email address
Phone number (including mobile)
Mailing address
Language preference
Project requirements
Express consent for electronic communications
3.2 SMS-Specific Information
When you opt in to our SMS platform, we may also collect:
Mobile number and carrier
Message history and interaction timestamps
Opt-in/opt-out records
Express consent for A2P messaging
4. How We Use Your Information
We use your information to:
Provide and improve our services
Communicate with you (including via SMS or email)
Send updates, promotions, and transactional messages
Monitor and comply with legal obligations
Analyze user behavior and improve system performance
5. Consent and Opt-Out
5.1 Consent
We collect personal data only with your knowledge and consent. You may withdraw your consent at any time, subject to legal and contractual obligations.
5.2 SMS Consent and Opt-Out
By providing your phone number and opting into SMS services, you consent to receive messages from us. You can opt out at any time by replying STOP. For help, reply HELP or contact our support.
6. Disclosure of Information
We do not sell or rent your data. We may share your information with third parties only when necessary to:
Provide our services (e.g., SMS gateway providers, CRM platforms)
Meet legal or regulatory obligations
Enforce our Terms and Conditions
Protect our rights and property
All third-party service providers are bound by data protection agreements to maintain confidentiality and security.
7. Data Security
We implement strong technical and organizational security measures to protect your data, including:
Data encryption
Access controls
Secure storage within Canada or trusted international providers with adequate safeguards
Regular system audits
8. Data Retention
We retain your data only as long as necessary to fulfill the purpose it was collected for, or as required by law. You may request deletion of your data at any time (subject to exceptions required by legal or contractual obligations).
9. Your Rights
You have the right to:
Access your personal information
Correct or update inaccurate data
Withdraw consent
Request data deletion
File a complaint with the relevant privacy authority (e.g., Office of the Privacy Commissioner of Canada or the Commission d’accès à l’information du Québec)
10. Cookies and Analytics
We may use cookies and analytics tools (e.g., Google Analytics) to:
Understand site usage
Improve user experience
Serve relevant advertising (if applicable)
You can manage cookies through your browser settings.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in legal obligations or business practices. We will post the revised version with an updated “Effective Date” on this page.
12. Contact Us
If you have questions or concerns about this policy or your personal information, please contact:
Trol-Mation Inc.
6462 Ridings Rd. Syracuse, NY 13206
Email: jasonrobinson@trolmation.com
Phone: 315.437.4100